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FAQs
Shipping
How long will it take to ship my order?
How long will it take to ship my order?
It usually takes 5-7 days to receive the product after shipping. For delivery times, please refer to our Shipping Policy for detailed information.
Is shipping free for all products on the site?
Is shipping free for all products on the site?
Yes, indeed! We offer free shipping for all products across the entire site.
Returns & Refund
What is the return policy?
What is the return policy?
You have 30 days to request a return after receiving your item. The item must be unused, with tags, and in its original packaging. For more information, please visit the Innovar Return & Refund Policy.
What if I don't like the sofa or it's the wrong size?
What if I don't like the sofa or it's the wrong size?
It's essential to note that that for returns that are not related to product quality issues, you will be responsible for the return fee.
Warranty
What is the Warranty policy?
What is the Warranty policy?
Our products come with a 1-year warranty. Should you encounter any quality issues with the couch, please contact our customer service team immediately, and we will arrange for replacements.
For more information, please visit the Innovar Warranty Policy.
What’s Not Covered?
What’s Not Covered?
* Normal “wear and tear” (e.g., minor fading, compressions under 1.5 inches, small wrinkles or creases).
* Damage resulting from misuse, abuse, neglect, or improper assembly.
* Stains, spills, rips, burns, or pet-related damage to upholstery.
* Unauthorized repairs, modifications, or alterations made by anyone other than an Innovar‑authorized service provider.
* Incidental or consequential damages (e.g., transit costs for warranty service, temporary replacement furniture, or loss of use).
