Returns
Thank you for choosing Innovar. We want you to be completely satisfied with your purchase. If you are not entirely happy, you may return eligible items under the terms described below.
Return Window & Eligibility
30-Day Return Period
You have 30 calendar days from the date your order is delivered to request a return. After 30 days, unreturned items are not eligible for a refund or exchange.
Condition Requirements
To qualify for a return, items must be:
* Unused, unassembled, and free from wear, stains, or damage
* Returned in their original Innovar packaging (including all tags, labels, and protective covers)
* Complete with all included accessories and assembly hardware
How to Initiate a Return
Submit a Return Request
Email [support@innovarhome.com] . Provide your order number, item(s) to be returned, and a brief reason for return.
Receive Return Authorization
Once your request is approved, we will issue an RA number and provide instructions for shipping the item(s) back to our warehouse.
Prepare Your Shipment
Pack the item(s) securely in original packaging. If the original Innovar box is unavailable, use a comparably sized box with adequate cushioning.
Clearly mark the RA number on the outside of the box.
Return Shipping & Fees
Non-Quality Issue Returns
If you are returning an item for any reason other than a manufacturing defect (e.g., “changed my mind,” “does not fit,” or “no longer needed”), a 10% restocking fee (based on the original order amount) will be deducted as a shipping and handling charge.
The item’s packaging must be returned in “like-new” condition. If the original packaging is damaged (torn, crushed, missing internal protection), a 20% restocking fee will apply instead of 10%.
You are responsible for return shipping costs unless otherwise agreed.
Quality Issue Returns (Defects or Damage in Transit)
If an item arrives damaged or defective, please notify us within 7 days of delivery. We will arrange for a prepaid return (ship‐back label at no charge) and, upon inspection, issue a full refund or replacement at no cost to you.
Inspection & Refund Processing
Inspection
Once we receive your returned item(s), our Returns Team will inspect the condition and verify that all components are included.
Refund Calculation
Quality Issue: Full refund of item price, including original shipping.
Non-Quality Issue (Packaging Intact): Refund amount = Original item price minus 10% restocking fee.
Non-Quality Issue (Packaging Damaged): Refund amount = Original item price minus 20% restocking fee.
Refund Issuance
Refunds are issued to the original method of payment within 5–7 business days after inspection.
You will receive an email notification when your refund has been processed.
Non-Returnable Items
Items not in their original condition, incomplete, or returned after the 30-day window
Custom-configured or bespoke products (unless defective)
Clearance or final-sale items explicitly marked as non-returnable on checkout
Contact Us
For any questions about our return policy or to start a return, please contact:
Email: support@innovarhome.com
We appreciate your business and are here to help ensure a smooth return experience. Thank you for choosing Innovar.
