FAQs
Product
Why is your sofa bed more suitable for sleeping?
Why is your sofa bed more suitable for sleeping?
Your sofa should serve as more than just a seat. Innovar sofa‑beds transform effortlessly into sleep‑ready surfaces thanks to:
Superior Spinal Alignment: Our foam contours to your body, maintaining neutral posture whether you’re watching a movie or enjoying an overnight guest.
Pressure‑Relief Performance: Even weight distribution minimizes pressure points, reducing tossing and turning for a deeper, more restorative rest.
Which material is most suitable for households with pets and children?
Which material is most suitable for households with pets and children?
For families with pets and children, we recommend choosing weave, chenille or corduroy materials because of their durability and ease of maintenance.
Shipping
How long will it take to ship my order?
How long will it take to ship my order?
It usually takes 5-7 days to receive the product after shipping. For delivery times, please refer to our Shipping Policy for detailed information.
Is shipping free for all products on the site?
Is shipping free for all products on the site?
Yes, indeed! We offer free shipping for all products across the entire site.
Returns & Refund
What is the return policy?
What is the return policy?
You have 30 days to request a return after receiving your item. The item must be unused, with tags, and in its original packaging. For more information, please visit the Innovar Return & Refund Policy.
What if I don't like the sofa or it's the wrong size?
What if I don't like the sofa or it's the wrong size?
It's essential to note that that for returns that are not related to product quality issues, you will be responsible for the return fee.
Warranty
What is the Warranty policy?
What is the Warranty policy?
Our products come with a 1-year warranty. Should you encounter any quality issues with the couch, please contact our customer service team immediately, and we will arrange for replacements.
For more information, please visit the Innovar Warranty Policy.
What’s Not Covered?
What’s Not Covered?
* Normal “wear and tear” (e.g., minor fading, compressions under 1.5 inches, small wrinkles or creases).
* Damage resulting from misuse, abuse, neglect, or improper assembly.
* Stains, spills, rips, burns, or pet-related damage to upholstery.
* Unauthorized repairs, modifications, or alterations made by anyone other than an Innovar‑authorized service provider.
* Incidental or consequential damages (e.g., transit costs for warranty service, temporary replacement furniture, or loss of use).
Other
How can I initiate a business cooperation with Innovar?
How can I initiate a business cooperation with Innovar?
To explore potential business collaborations with Innovar, please reach out to us via email at [Support@innovarhome.com]. Our team will be delighted to discuss opportunities and explore mutually beneficial partnerships.
